English Idiom: Up to par
When something is up to par, it meets an expected standard.
When we go golfing, we expect the golf course to be immaculate. The grounds must be exquisitely groomed, the atmosphere must be serene, and there must be no distractions.
If the quality of a golf course is anything less than perfect, then it is not up to par and will not attract many golfers.
People who live in Japan have also come to expect a level of customer service that is far above that typically provided in North America.
In Japan, wonderful customer service is par for the course, and anything that does not meet our expected standard is not up to par.